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| Building and maintaining customer relations |
There is an essential aspect that forms the basis of commercial success: "the ability to master the relation that each one establishes and maintains with customers – to determine it to produce more with less cost" (Pascal Py, "How to manage your customers").
In this module we will define and analyze this ability. We will also bring in discussion actual experiences and will practice the newly gained abilities. |
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| Professional sales abilities |
Zig Ziglar (The Art of Sales) says: "Today I will be a very good sales agent and I will learn something that will help me be even better tomorrow".
How can you do this? By having a solid knowledge background and the right attitude. During this training session, which combines theoretical and practical aspects along with professionals’ testimonies in the field, you can attain both. |
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| Efficient Time management |
"We are the only ones responsible for each and every moment of our lives, for each of our actions" (Antoine de Saint-Exupery).
How can we be aware of this responsibility and what can we do in order to become better professionals? We will find out during this "time management" training session |
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| Team building |
"Team spirit is the key in accomplishing any mission. How can we become a performing team? First of all, by knowing our values. It is the first and essential requirement. As for the other ones, we will discover them together!" (Noel M. Tichy, "The Leader or The Art of Leading") |
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| Training the trainers |
| Being a trainer is more than a job, it is a vocation! This module supports you in discovering and cultivating trainer vocation among the members of your organization, assuring therefore the future development of the participants trained by those internal trainers. |
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| Practical presentation abilities |
"In the right key you can say anything, in the wrong key nothing; the only delicate part of life is establishing the key"– George Bernard Shaw.
The right tone, posture in front of the audience, sending the right message and the structure of a presentation are among the topics we will approach in this training session, that has as main goal creating a memorable impact on the audience through the presentation made |
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| Practical communication abilities |
"Never be too sure you know everything, don't be rushed, don't be aggressive. Don’t try to force people in knowing the truth. Act as a friend, think about the other’s needs and pay attention to their reactions" is what Dr. Ron Jenson advices in his book "The pyramid of success".
In this training session that focuses over 70% of the time on practical activities and exercises, we will emphasize persuasive communication techniques and methods so that we attain our communication objectives and at the same time take into consideration our partner’s objectives. |
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| Impactful negotiations |
"It's not enough to have your own opinions, you have to be able to explain them to the others" – Noel M. Tichy, "The Leader or The Art of Leading".
We invite you to discover together with us how we can approach a win-win attitude during a business negotiation and the importance of an assertive communication in a negotiation.
Together with negotiation specialists who will be our guest-speakers, we will discover practical ways of negotiation for real business situations. |
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| Esential management abilities |
Andrew Carnegie said “No man will make a great leader who wants to do it all himself, or to get all the credit for doing it." Trainart invites you to discover and practice the mysteries of good management that leads us to successful results. |
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| Team management |
The most talented basketball player of all times - Michael Jordan used to say: "Talent wins games, but teamwork and intelligence wins championships."
We consider that a team is not sufficient through its own existence in order to have results. The essential element that brings value and guides the team to success is the way in which it is leaded. |
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Trainart este companie afiliata ITOL, Institute of Training and Occupational Learning.
Galileo Galilei
You cannot teach a man anything. You can only help him discover it within himself.
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