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Zig Ziglar (The Art of Sales) says: "Today I will be a very good sales agent and I will learn something that will help me be even better tomorrow".
How can you do this? By having a solid knowledge background and the right attitude. During this training session, which combines theoretical and practical aspects along with professionals’ testimonies in the field, you can attain both.
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Agenda:
- Role and responsibilities of the sales agent towards customers and organization
- My role in winning and keeping customers loyal
- The ARROW pattern in sales
- My profile as sales consultant
- Understanding situations from the customer's point of view
- Identifying customers’ needs and fears
- Preparing the visit – steps to follow
- Establishing credibility
- Recognizing opportunities and transforming them in needs
- Presenting the benefits and not the features
- Understanding objections and using them as opportunities for closing the sale
- Closing techniques
- emotional intelligence in the sales process
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Benefits:
- Efficiently preparing and controlling sales visits
- Seizing opportunities and transforming them in needs
- Identifying the right moment to end the visit and close the sale
- Understanding the importance of visual contact, body posture and voice in the sales process
- Efficiently identifying, understanding and interacting with different types of clients
- Assuring impact by efficiently using visual material
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Trainart este companie afiliata ITOL, Institute of Training and Occupational Learning.
George Bernard Shaw
When a stupid man is doing something he is ashamed of, he always declares that it is his duty
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