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| Practical communication abilities |
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"Never be too sure you know everything, don't be rushed, don't be aggressive. Don’t try to force people in knowing the truth. Act as a friend, think about the other’s needs and pay attention to their reactions" is what Dr. Ron Jenson advices in his book "The pyramid of success".
In this training session that focuses over 70% of the time on practical activities and exercises, we will emphasize persuasive communication techniques and methods so that we attain our communication objectives and at the same time take into consideration our partner’s objectives.
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Agenda:
- The art and science of communication
Types of communication
- Verbal (written and oral)
- Communication via email
- Communication during meetings
- Daily communication
- Non-verbal
- Gestures – to use or to avoid
- What do gestures say about me?
- Para-verbal
- Adopting the right tone during a discussion
- What does my voice tone say about me?
Our allies in the communication process
- Who do we communicate with in our organization and how do we do it?
- Communication styles
- Technical language – who understantds it and how
- Obstacles in communication
- The impact of my own communication style on the organization
- Behavioral patterns
- Receiving and giving feedback
- Individual action plan
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Benefits:
- Establishing clear communication goals and transmitting them to others
- Awareness of the responsibility that each of us has in the communication process
- Identifying and adapting to the interlocutor’s behavioral pattern
- Awareness of your own strong points and aspects to improve in the communication process
- Practically applying the techniques of active listening and feedback
- Using nonverbal and para verbal communication for an assertive communication
- Applying specific communication methods for different professional situations
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Trainart este companie afiliata ITOL, Institute of Training and Occupational Learning.
Pablo Picasso
An idea is a point of departure and no more. As soon as you elaborate it, it becomes transformed by thought
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